How long does it take to get my order?

In Australia we use Australia Post - Regular Parcel Post delivers in 2 days to Metro or 5 days to Country within your state, and 3-6 days interstate. For Express Post - it is next day delivery for 80% of Australian addresses.


Is COVID-19 delaying delivery times?

During COVID-19 we are noticing delays of a few days, and appreciate your patience as Australia Post works with its increased volume and challenges. International deliveries may also experience delays in delivery.

Can I trace my order?

Your order is dispatched from Colordemy the next business day, and each one has a tracking number so that you can trace where it is in the delivery process at any time.



At Colordemy we're super proud of the feedback we get from happy customers and we're big believers that you find out the true nature of a company when something goes wrong - such as when you what to return something - so here's some questions and answers that you can rely on from us:

How do I exchange, refund or change my mind?

Send an email to support@colordemy.com with your receipt and we'll put another one in the post while you're sending the product back to us, or provide a refund - whichever you prefer. We usually respond within hours. Please be sure to do this within 14 days of receiving your order.

What can’t I return?

Generally we don’t accept used items, but if you've received something and used it, and it hasn't lived up to your expectations please call us because we would like to understand why, and can provide a refund. Any feedback from you helps us when we're developing and releasing the next round of gorgeous products so please don't hold back.